Indiana Health Centers, Inc. does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services. 

The position listed below is open and available to all qualified candidates.  Any individuals interested in submitting their application for candidacy should do so in writing.  All submissions should identify the position. Please forward all resumes and cover letters to Stephenie Knoll at sknoll@ihcinc.org.

Summary
The Medical Interpreter contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient communication between providers, IHC staff, and patients.  The Medical Interpreter works closely with other front office staff, back office staff, and providers to provide customer service to patients in person and over the phone.  Works as a front office staff member when not interpreting.
 

Evaluation of performance
Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores, and other quality indicators for this position such as:  IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures.   
 

Application of knowledge 

Language/communication: 

• Translate written and interpret spoken English and Spanish, including medical terminology, during patient encounters and phone calls, and for written materials. 
• Function as a cultural facilitator between patients and providers. 
• Explain cultural differences or practices to health care providers and patients, when appropriate.
• Communicate any special patient needs. 
• Responds to patient requests for general information about health center services. 
• Calls patients to confirm appointments. 

Front desk/intake: 

• Greets clients and visitors to clinic and assists with check in process.  
• Schedules patient appointments. 
• Answers phones and accurately direct calls.  
• Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.
   

Desirable knowledge, skills, and abilities 

Requires knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; electronic medical records, and IHC’s policies and procedures.

Communication – Able to: 

• Demonstrate effective verbal and written communication skills  
• Interact with a diverse population with a wide range of educational levels, including children  
• Maintain effective working relationships with coworkers and patients 
• Demonstrate positive customer service skills in person and over the phone 
• Work well in a team environment and as part of a team
   

Work Product – Able to: 

1. Demonstrate high detail orientation and accuracy  
2. Perform responsibilities accurately, efficiently and timely 
3. Demonstrate knowledge of standard office practices and procedures.  
4. Able to juggle multiple requests and meet multiple deadlines  

Process Improvement – Able to:  

1. Follow standard work procedures 
2. Participate in process improvement projects as required     
3. Participate in high performing work teams; maintain a team approach to problem solving  

Technology
Proficient in computer skills, including typing and use of Microsoft Office, EMR, etc. 

Qualifications
High school diploma or equivalent required. Bilingual: Spanish/English, written and spoken, including medical terminology required. Completion of “Bridging the Gap” medical interpreter training required within 3 months of hire. Other medical interpreter certification may be accepted upon approval from HR. One year prior administrative experience preferred.