Indiana Health Centers, Inc. does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or in the provision of services.
The position listed below is open and available to all qualified candidates. Any individuals interested in submitting their application for candidacy should do so in writing. All submissions should identify the position. Please forward all resumes and cover letters to Stephenie Knoll at email@example.com.
The Office Manager contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring the front office staff and processes operate efficiently and effectively to ensure that clients are well cared for and the whole clinic runs smoothly. The Office Manager functions in a management and supervisory role to train and manage staff, develop procedures and systems for front office processes and ensure that the front office staff and processes interface effectively with the rest of the staff and services offered at the clinic. The Office Manager’s work has a major impact on day-to-day operation of the clinic, with substantial responsibility for decisions and final recommendations.
Evaluation of performance
Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores, and other quality indicators for this position such as: IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures.
Application of knowledge
Requires thorough knowledge of an extensive body of rules and/or laws, precedents and procedures applicable to administrative support work along with knowledge of IHC’s structure, goals, and specialized terminology:
Policy and Procedure Development:
Job Controls and Complexity:
The Office Manager carries out work with supervision (i.e., the Practice Manager sets goals, priorities, and deadlines) and modifies or extends written guidelines that do not cover all situations and problems. The Practice Manager provides direction on methods for unprecedented work. Processes and procedures vary from one assignment to the next, although assignments are related in function and objective. Based on assignment, Front Office Manager must use diverse but conventional methods, techniques, or approaches. Work affects overall efficiency and image of Indiana Health Centers.
Critical Skills and Behaviors:
Logic and Analysis– Able to:
Communication – Able to:
Office Management – Able to:
General Administrative and Management – Able to:
Process Improvement – Able to:
Technology –proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, eCW, etc.
Associates Degree in related field with bachelor’s degree preferred. Two (2) years prior experience in health insurance or in billing and collection, preferably in the health care field, including at least one (1) year of management or supervisory experience. Experience can substitute for education.